Will your delivery people set-up the equipment?
Yes, only if arranged in advance and for an extra charge.
Do I have to be at the location when the delivery arrives?
You do not have to be home for a delivery if you have been to our office and signed the order form and paid in advance. However, you must provide a protected and secured area for delivery since you will be responsible for any loss or damage. If the delivery is to a commercial building or to an outdoor area, we require a customer appointed individual to be on location in order to receive the delivery.
When do you deliver?
Deliveries are made on the day of the event or one day prior to the event. Our “Regular Delivery Service” includes drop off and pick-up within our business hours. If you require more specific delivery arrangements we offer a “Specific Delivery Service” which will give you a 2 hour window for receiving your delivery. Please look under the section “Delivery & Pick up Policy” more details
Can I make changes to the order?
Additions and changes to the order must be made 48 hours prior to delivery or pick-up and they are subject to availability.
What is your Cancellation Policy?
When an order is placed we reserve the items from our inventory for the date ordered, so they are not available for rental to anyone else. If you cancel the order after placing we reserve the right to charge a cancellation fee. The amount of the fee will depend on the specific item and time of cancellation. The minimum cancellation charge will be 25% of the order value. If you cancel within 48 hours prior to the date of the delivery/pick-up, the minimum cancellation charge will be 50% of the order value. You will be charged the full amount if you cancel on the day of the delivery/pick-up. We understand that cancellations are unavoidable due to extraneous circumstances. Depending on the circumstances we may waive the cancellation fee on a case-by-case basis.
How far in advance should I make my reservation?
The sooner the better, especially in busy months such as June, July and the holiday season. You should be ready to place your order a month or two in advance, or earlier for large scale events. A week or two is sufficient for small orders.